Whatsapp conversations only appear after second message

When a user messages the Whatsapp number, the created bot only responds when the user sends a second message. I’ve repeated this problem over 4 different phones.

Any ideas how to fix this?

Thanks

Hi,

We need more info to understand your problem. Can you please share some screens?

You can also write an email to support@tiledesk.com if you need to share sensitive data to solve your problem.

Andrea