Chatbot responses don't show up in widget since last week

We’ve been using Tiledesk for a few months with a great experience with the chatbot helping users before handing off to humans.

As of last week, I noticed that our chatbot responses aren’t showing up in the chat widget. This occurs both on our production site and in the “try Tiledesk” widget that I tried at Widget test page

Here’s a screenshot of the conversations side-by-side. When it gets escalated to the agent, they see the chatbot responses, but they aren’t visible in the widget.

Can you please help to resolve this? This is a show-stopping bug for us since it significantly increases our support volume.


Checking soon and let you know!


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