Webook Tiledesk Rasa issue

Technical issue
1

Hi @andreasponziello,

I hope you can help me with the following issue.

I am not getting any messages forwarded from Tiledesk to my Rasa server, whereas before I did.

My bot is running on the server and I can see on the server that all kubernets pod are running properly, are healthy and not giving error messages.

What I have done to verify that the bot is running properly and can receive messages is connected it to another chat widget and here it is running as expected.

I have checked everything several times and I think the settings are correct. Can you please check with me if everything goes well especially with the webhook, because I suspect that something goes wrong there.

Webhook used to connect to the server on which the bot is running:

https://demo.botstudio.tech/webhooks/rest/webhook

Code of the department with which the bot is associated:

62e03d7c1a2ea0001cc52cbb

JavaScript code on the website:

    <script type="application/javascript">
        window.tiledeskSettings= 
        {
          projectid: "62c98f41883c79001a734845",
          align: 'right',
          marginX: '200px',
          marginY: '150px',
          singleConverstion: true,
          departmentID: '62e03d7c1a2ea0001cc52cbb',
          fullscreenMode: false,
          launcherWidth: '60px',
          launcherHeight: '60px',
          baloonShape: "10%",
        };
        (function(d, s, id) { 
            var w=window; var d=document; var i=function(){i.c(arguments);};
            i.q=[]; i.c=function(args){i.q.push(args);}; w.Tiledesk=i;                    
            var js, fjs=d.getElementsByTagName(s)[0];
            if (d.getElementById(id)) return;
            js=d.createElement(s); 
            js.id=id; js.async=true; js.src="https://widget.tiledesk.com/v5/launch.js";
            fjs.parentNode.insertBefore(js, fjs);
        }(document,'script','tiledesk-jssdk'));
    </script>

regards,

Johan

2

Hi Johan,

The problem was fixed. Can you please retry?

Anyway, if you want, come on our Discord channel, we can be faster in solving your issues.

Andrea

3

Hi @andreasponziello,

Yes, it’s fixed! Thanks a lot again :pray:.

I will move to the discord with my questions :wink:

Regards,

Johan