Chatbot human handoff when all agents are unavailable

Hi, I don’t very well understand what happens after a user switches from a chatbot to human agents through the \agent command. I was thinking that, if no agent is available, the request will stay with the chatbot until a new agent becomes available. Where am I wrong?

Hi Edo,

If all the agents are not available during an handoff all the conversations are moved
in the “Unassigned” queue, as in the following picture: