Visitor/Guest custom fields

Is there such a function in Tiledesk? I’d like to pass information from my website through the widget to make it available in the info panel to the agent, such as customer id, country/state/etc, maybe some order urls, etc…

I noticed there is a custom attributes for messages but not sure how that shows up in the agent interface, or if it scrolls away with new messages.


This feature will be available with the next release (May)

Is this available now? Can I do this via an API?

You can use the “customAttributes” object as described here:

Let us know if this is what you were looking for.