Twillio API error

Technical issue
1

ERROR

11200
There was a failure attempting to retrieve the contents of this URL.

this error I see on twillio after added webhook URL from tiledesk whatsapp APP
https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/
and sent message in WA to configured number

2

Hi Vasiliji,

have you tried to reach your URL from a web client’ (curl / postman?)? is it reachable?

Andrea

3

https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/ - is your URL for terminaing messages from Twillio

this error appears between Twillio and Whatsapp with Twilio application

Here is CURL
root@tiledesk-c21srv-845c5b669c-kf4vz:/usr/src/app# curl -v https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/

  • Trying 54.228.42.199…

  • TCP_NODELAY set

  • Connected to tiledesk-whatsapp-twilio-app.herokuapp.com (54.228.42.199) port 443 (#0)

  • ALPN, offering h2

  • ALPN, offering http/1.1

  • Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH

  • successfully set certificate verify locations:

  • CAfile: /etc/ssl/certs/ca-certificates.crt

CApath: /etc/ssl/certs

  • TLSv1.2 (OUT), TLS header, Certificate Status (22):

  • TLSv1.2 (OUT), TLS handshake, Client hello (1):

  • TLSv1.2 (IN), TLS handshake, Server hello (2):

  • TLSv1.2 (IN), TLS handshake, Certificate (11):

  • TLSv1.2 (IN), TLS handshake, Server key exchange (12):

  • TLSv1.2 (IN), TLS handshake, Server finished (14):

  • TLSv1.2 (OUT), TLS handshake, Client key exchange (16):

  • TLSv1.2 (OUT), TLS change cipher, Client hello (1):

  • TLSv1.2 (OUT), TLS handshake, Finished (20):

  • TLSv1.2 (IN), TLS change cipher, Client hello (1):

  • TLSv1.2 (IN), TLS handshake, Finished (20):

  • SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256

  • ALPN, server did not agree to a protocol

  • Server certificate:

  • subject: CN=*.herokuapp.com

  • start date: Jun 1 00:00:00 2021 GMT

  • expire date: Jun 30 23:59:59 2022 GMT

  • subjectAltName: host “tiledesk-whatsapp-twilio-app.herokuapp.com” matched cert’s “*.herokuapp.com”

  • issuer: C=US; O=Amazon; OU=Server CA 1B; CN=Amazon

  • SSL certificate verify ok.

GET /twilio/ HTTP/1.1

Host: tiledesk-whatsapp-twilio-app.herokuapp.com

User-Agent: curl/7.52.1

Accept: /

< HTTP/1.1 404 Not Found

< Server: Cowboy

< Connection: keep-alive

< X-Powered-By: Express

< Content-Security-Policy: default-src ‘none’

< X-Content-Type-Options: nosniff

< Content-Type: text/html; charset=utf-8

< Content-Length: 146

< Date: Mon, 15 Nov 2021 17:12:46 GMT

< Via: 1.1 vegur

<

Error 
Cannot GET /twilio/
4

WhatsApp twillio integration works for on-premise k8s tiledesk deployment?
(It is trial version FYI)

5

Please advice regarding above issue