We want to add tiledesk to our web app. However we want the following things:
- The user to have a complete history of the conversation.
- We will pass the user ID details to the widget so that it can identify it’s the same user
Somehow even when the user manually fills the same email, each time a new conversation is created in tiledesk, is there way to have a unified conversational history and possibly for us to facilitate that by passing the email to the widget automatically ?(instead of the user entering it in each session)