Persistence of history across sessions

We want to add tiledesk to our web app. However we want the following things:

  1. The user to have a complete history of the conversation.
  2. We will pass the user ID details to the widget so that it can identify it’s the same user

Somehow even when the user manually fills the same email, each time a new conversation is created in tiledesk, is there way to have a unified conversational history and possibly for us to facilitate that by passing the email to the widget automatically ?(instead of the user entering it in each session)

Hi @parthsharma1996.

Did you try configuring widget in singleConversation mode?
See here for more details

You must implement Tiledesk Widget Authentication : Widget Authentication - Tiledesk Developer Hub