Dialogflow connector - Human Handoff - ReferenceError: resbody is not defined

Technical issue
1

I am following this manual Tutorial 5 - Gracefully handling operating hours during handoff - Tiledesk Developer Hub when I run the webhook I got the message:

2022-11-15T07:54:45.970346+00:00 app[web.1]: ReferenceError: resbody is not defined
2022-11-15T07:54:45.970348+00:00 app[web.1]: at /app/index.js:197:5
2022-11-15T07:54:45.970349+00:00 app[web.1]: at Layer.handle [as handle_request] (/app/node_modules/express/lib/router/layer.js:95:5)
2022-11-15T07:54:45.970349+00:00 app[web.1]: at next (/app/node_modules/express/lib/router/route.js:137:13)
2022-11-15T07:54:45.970350+00:00 app[web.1]: at Route.dispatch (/app/node_modules/express/lib/router/route.js:112:3)
2022-11-15T07:54:45.970350+00:00 app[web.1]: at Layer.handle [as handle_request] (/app/node_modules/express/lib/router/layer.js:95:5)
2022-11-15T07:54:45.970350+00:00 app[web.1]: at /app/node_modules/express/lib/router/index.js:281:22
2022-11-15T07:54:45.970351+00:00 app[web.1]: at param (/app/node_modules/express/lib/router/index.js:354:14)
2022-11-15T07:54:45.970351+00:00 app[web.1]: at param (/app/node_modules/express/lib/router/index.js:365:14)
2022-11-15T07:54:45.970352+00:00 app[web.1]: at Function.process_params (/app/node_modules/express/lib/router/index.js:410:3)
2022-11-15T07:54:45.970352+00:00 app[web.1]: at next (/app/node_modules/express/lib/router/index.js:275:10)

Which value should be resbody and resbody.token ?

By the way I have filled this issue in github ReferenceError: resbody is not defined · Issue #8 · Tiledesk/tiledesk-dialogflow-proxy-tutorial · GitHub

Regards

Victor

2

We’re checking the issue and let you know soon.

Andrea

3

Hi Victor.

Are you working on the on-prem (open source) version of Tiledesk? Or in the cloud version (the tiledesk.com subscription based service)?

Furthermore I see that you are using this code-based Dialogflow integration tutorial:

This tutorial refers to a self-developed dialogflow connector. Are you planning to develop your own Dialogflow connector? This makes sense if you have particular needs in Dialogflow integration.

Consider that we already provide a Tiledesk native connector, available in cloud and on-prem.

I asked you these questions just to better understand your issues.

Let me know.

Andrea

4

I am using the cloud version, I need the integration for custom responses.

Regards

Victor

5

I was able to do the handoff using custome code in the Fullfilment (Dialogflow interface) calling the API Rest.

I have notice that assigment is done to all the group (no directly to an agent), and they have to pick up each conversation. How conversations can be assigned directly to the agents based on the availability?

This is how the conversation arrives to the Group:

image

6

Settings that I have in TileDesk

image
image1628×1001 107 KB

7

And the routing rules

image
image1690×811 98.5 KB

8

And this is smart assign

image
image1057×753 57.7 KB

9

Dear Victor, that’s great!
You have to enable the smart assignment/routing.
This is the quick guide to set it.
Thank you!
Michele

10

Sorry @victor.romero…
I saw later that you already enabled it. Let me check with @andreasponziello and we will get back to you :wink:

11

Thank you Michele.

Regards

12

Hello,

We can close it. We have identified that during testing the agent didn’t reply and it was causing issues, for avoiding that, in development, we have turned off this feature in the Smart Assign.

image
image807×285 15.5 KB

Thank you

1 Like
13

Thank you @victor.romero for the support!