Changing the Alert Sounds in Tiledesk

Is there a way to change the alert sounds in Tiledesk? Looking to modify the alert sound for when there is a new active chat and when a chat is updated with a new conversation. This would be for an on Premise installation. Thanks in Advance!!

Hi @rgellock

yes, it is possible.
You can change sounds by substituting mp3 file into assets/sounds/*.mp3 path with your file having the same names.
In particular:

  • interface-start.mp3 file refers to a new unassigned incoming request
  • wheep-wheep.mp3 file refers to a new assigned conversations
  • pling.mp3 file refers to a conversation updates

Hope this is useful for your case. Enjoy. :rocket:


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Thanks so much for your help

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