[Tiledesk Community] Invite Email not received

Technical issue
1

Hello,

Now almost all the TC features are working, but I’m stuck in one of them:

The invite emails are not going to the inbox, may be agent or administrator, the email is not been received:

The console shows that the process is making the POST request, but something is not working

tiledesk-docker-proxy | the.ip.was.here - - [17/May/2021:17:47:04 +0000] "POST /api/609bec8b6848530012f00bc3/project_users/invite HTTP/1.1" 200 317 "http://host.address:29005/dashboard/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0"
tiledesk-server     | info: EmailService is disabled. Not sending email
tiledesk-server     | info: EmailService is disabled. Not sending email
tiledesk-docker-proxy | the.ip.was.here - - [17/May/2021:17:47:04 +0000] "GET /api/609bec8b6848530012f00bc3/pendinginvitations HTTP/1.1" 200 249 "http://host.address:29005/dashboard/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0"
tiledesk-docker-proxy | the.ip.was.here - - [17/May/2021:17:47:04 +0000] "GET /api/609bec8b6848530012f00bc3/project_users/ HTTP/1.1" 304 0 "http://host.address:29005/dashboard/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0"
2

The EmailService is disabled by default.
You need to enabled and configure it as described below:

1 Like
4

Thanks, Andrea

Now I’m stuck in some errors I believe are from nodemailer.

I’ll continue the test!

5

Hey, now the email is working! But, now I’m having problems with the invite link.

When I click, the browser opens a new window but the page is blank, with some errors in the console, that I put in pastebin.

Chrome

Firefox

Update

@andrealeo, I was checking the source code of tiledesk-dashboard, and made some tests and I’ve notice a problem - the project name contains parentheses, and these characters were causing the error. I removed the parentheses and the link worked!