Resolve idle conversation after 5 minutes

Community Support
1

How can I close a conversation that has been idle for 5 minutes (no response from customer)

I think that a triger could be a possible solution, but not sure which properties should be evaluated…

image
image1570×800 53.7 KB

Any clue?

Regards

Victor

2

For solving this challenge we have develop custom code (API Rest call), it would be nice if the trigger can have this feature.

Regards