How to deflect to help center when chatbot fails

Technical issue
1

Hi guys

I would like to get some doucmentation on how your widget can fallback to help center contents every time a chatbot fallbacks (it cannot find a good answer for the user question). Do you have any tip?

Thanks a lot for your support!

2

Hi Alex,

You can find how to setup fallback-to-helpcenter here:
NO-code approach with native Tiledesk Help Center: Chatbot Fallback to Help Center – Tiledesk help

Programmatic approach with custom-knowledge-base integration: Fallback to Knowledge-Base - Tiledesk Developer Hub

I hope this helps :slight_smile:

Andrea