hey guys, since omnichannel support is there, and groupchats exists on most platforms, it would be awesome if we can support group chats as well
multiple contacts in the same channel
Hi Ahmad, can you be more specific about this request?
Our support chats are all group chats, where multiple users can chat together with bots and end users.
This is evident from the conversation UI, where an agent can invite a colleague to the chat. See image below
Andrea
Oh that’s intersting, so a team mate dont have to be a support agent?
Lets take a whatsapp scenario where i have. Group chat, i will be one of the participants, but each one of them will be a diffrent user here on tiledesk right?