ERROR: firebase config required in tiledesk with rabbitMQ

Technical issue
1

Hello,

I was trying this Tiledesk Community version. I made the deploy, the server is working, but the widget is with some problems. I was trying to embed the widget in a page located in a apache server, that is using another port, and the message below appears in the browser console:

ERROR Error: firebase config is not defined. Please create your widget-config.json. See the Chat21-Web_widget Installation Page

Does Firebase (in blaze plan) still required in this version?

Update

A detail I forgot to mention - what appears in browser’s console before the error:

initfirebase::: firebaseConfig 
Object
apiKey: "CHANGEIT"
authDomain: "CHANGEIT"
databaseURL: "CHANGEIT"
messagingSenderId: "CHANGEIT"
projectId: "CHANGEIT"
storageBucket: "CHANGEIT"
__proto__: Object
2

Please update your Tiledesk docker images to the last version using:

docker-compose pull

and after that start it with:

EXTERNAL_BASE_URL=“http://localhost” docker-compose up

as described in the updated README here: tiledesk-deployment/README.md at master · Tiledesk/tiledesk-deployment · GitHub

3

Thanks, Andrea!

But now I’ve stumbled in another issue:

The widget is trying to get some resources and is getting 404. I am on my localhost searching for the resource on the server.

http://localhost:9988/api/609bec8b6848530012f00bc3/widgets
http://localhost:9988/api/609bec8b6848530012f00bc3/labels/PT
http://localhost:9988/api/609bec8b6848530012f00bc3/labels/EN

BUT this resource is avaliable in the remote server on the 29005 port, where the tiledesk server is listening.

There’s some config where I can force the widget to look to the right location?

4

What service is installed on 9988 port? and what on 29005?

5

Port 9988 : apache server, where the page is calling the html widget is

Port 29005: Tiledesk server

6

So you must run Tiledesk as follow:

EXTERNAL_BASE_URL=“http://localhost:29005” docker-compose up
Ok?

7

I’ve tried this before, and the error remains in the browser’s console.

Update

I forgot the code I’m using to embed in my page:

The code in dashboard was not working, then I changed the js.src value:

 <script type="application/javascript">
         window.tiledeskSettings =
          {
           projectid: "609bec8b6848530012f00bc3"
          };
          (function(d, s, id) {
           var js, fjs = d.getElementsByTagName(s)[0];    
           if (d.getElementById(id)) return;    
           js = d.createElement(s); js.id = id;    
           js.src = "http://here.is.the.address:29005/widget/launch.js";
           fjs.parentNode.insertBefore(js, fjs);
         }(document, 'script', 'tiledesk-jssdk'));
</script>
8

No If you set EXTERNAL_BASE_URL=“http://localhost:29005” docker-compose up
the dashboard automatically update the widget script.

Remember to update before the images with :
docker-compose pull

and run with :
EXTERNAL_BASE_URL=“http://localhost:29005” docker-compose up

If you have problem send us the screenshot

9

I made this call

EXTERNAL_BASE_URL=“http://localhost:29005” docker-compose up

and the script in the dashboard remains like the image below

(and the widget is not working, even if i put js.src with the value "http://here.is.the.address:29005/widget/launch.js")
Screenshot_2021-05-14 Tiledesk Support Dashboard

10

Hey Folks!

I’ve solved this problem doing two things:

  1. docker-compose pull as @andrealeo said;
  2. Instead of EXTERNAL_BASE_URL="http://localhost" docker-compose up, I called using the remote address and its port, something like this: EXTERNAL_BASE_URL="http://the.remote.address.online:PORT_NUMBER" docker-compose up

And the widget worked!

Thanks @andrealeo for your help!