# What are the other predefined syntx in resolution bot

**URL:** <https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68>\
**Category:** Community Support\
**Created:** [June 15, 2021, 8:16am UTC](https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68 "2021-06-15T08:16:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![deepak](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/deepak/32/30_2.png) [@deepak](https://tiledesk.discourse.group/u/deepak)\
**Post date:** [June 15, 2021, 8:16am UTC](https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68/1 "2021-06-15T08:16:15Z")

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Like we have \start, \agent and defaultFallback.  
I know only these, are there any syntaxes if there are where i can find them

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [June 15, 2021, 2:49pm UTC](https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68/2 "2021-06-15T14:49:46Z")

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Hi deepak,

please refer to the following page for “Tiledesk Microlanguage” support in Resolution Bot:

> **[Resolution bot: images, videos, buttons and more](https://docs.tiledesk.com/knowledge-base/response-bot-images-buttons-videos-and-more/)**
>
> Introduction Tiledesk widget (web and mobile) supports many special messages that go beyond simple text. A chatbot can reply for example with images, videos or a message with button replies. We des…

Here you can find an example on how handoff to human agents from a chatbot:

> **[Handoff to human agents](https://docs.tiledesk.com/knowledge-base/handoff-to-human-agents/)**
>
> What if, during a conversation with your chatbot you want the user to opt for a switch to a human agent? The simplest thing that you can do is adding a specific answer to your Response bot that wil…

Hope this helps!

Andrea

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**Author:** ![deepak](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/deepak/32/30_2.png) [@deepak](https://tiledesk.discourse.group/u/deepak)\
**Post date:** [July 14, 2021, 11:42am UTC](https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68/3 "2021-07-14T11:42:43Z")

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Hey Andrea,

I have seen the documentation but there is a command as “defalutFallback” which is not mentioned in the documentation. So are there more like these which we can use

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**Author:** ![deepak](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/deepak/32/30_2.png) [@deepak](https://tiledesk.discourse.group/u/deepak)\
**Post date:** [July 14, 2021, 11:45am UTC](https://tiledesk.discourse.group/t/what-are-the-other-predefined-syntx-in-resolution-bot/68/4 "2021-07-14T11:45:43Z")

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Like for example, command to chat closed us customer via Bot and not necessarily by agent which we have to do manually