# Twillio API error

**URL:** <https://tiledesk.discourse.group/t/twillio-api-error/99>\
**Category:** Technical issue\
**Created:** [November 12, 2021, 2:40pm UTC](https://tiledesk.discourse.group/t/twillio-api-error/99 "2021-11-12T14:40:57Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Vasilij](https://avatars.discourse-cdn.com/v4/letter/v/a9a28c/32.png) [@Vasilij](https://tiledesk.discourse.group/u/Vasilij)\
**Post date:** [November 12, 2021, 2:40pm UTC](https://tiledesk.discourse.group/t/twillio-api-error/99/1 "2021-11-12T14:40:57Z")

</div>

ERROR

11200  
There was a failure attempting to retrieve the contents of this URL.

this error I see on twillio after added webhook URL from tiledesk whatsapp APP  
[https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/](https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/)  
and sent message in WA to configured number

---

<div class="post-metadata">

**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [November 15, 2021, 8:13am UTC](https://tiledesk.discourse.group/t/twillio-api-error/99/2 "2021-11-15T08:13:10Z")

</div>

Hi Vasiliji,

have you tried to reach your URL from a web client’ (curl / postman?)? is it reachable?

Andrea

---

<div class="post-metadata">

**Author:** ![Vasilij](https://avatars.discourse-cdn.com/v4/letter/v/a9a28c/32.png) [@Vasilij](https://tiledesk.discourse.group/u/Vasilij)\
**Post date:** [November 15, 2021, 3:58pm UTC](https://tiledesk.discourse.group/t/twillio-api-error/99/3 "2021-11-15T15:58:31Z")

</div>

> [@Vasilij](#):
>
> [https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/](https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/)

[https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/](https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/) - is your URL for terminaing messages from Twillio

this error appears between Twillio and Whatsapp with Twilio application

Here is CURL  
root@tiledesk-c21srv-845c5b669c-kf4vz:/usr/src/app# curl -v [https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/](https://tiledesk-whatsapp-twilio-app.herokuapp.com/twilio/)

- Trying 54.228.42.199…

- TCP\_NODELAY set

- Connected to [tiledesk-whatsapp-twilio-app.herokuapp.com](http://tiledesk-whatsapp-twilio-app.herokuapp.com) (54.228.42.199) port 443 (#0)

- ALPN, offering h2

- ALPN, offering http/1.1

- Cipher selection: ALL:!EXPORT:!EXPORT40:!EXPORT56:!aNULL:!LOW:!RC4:@STRENGTH

- successfully set certificate verify locations:

- CAfile: /etc/ssl/certs/ca-certificates.crt

CApath: /etc/ssl/certs

- TLSv1.2 (OUT), TLS header, Certificate Status (22):

- TLSv1.2 (OUT), TLS handshake, Client hello (1):

- TLSv1.2 (IN), TLS handshake, Server hello (2):

- TLSv1.2 (IN), TLS handshake, Certificate (11):

- TLSv1.2 (IN), TLS handshake, Server key exchange (12):

- TLSv1.2 (IN), TLS handshake, Server finished (14):

- TLSv1.2 (OUT), TLS handshake, Client key exchange (16):

- TLSv1.2 (OUT), TLS change cipher, Client hello (1):

- TLSv1.2 (OUT), TLS handshake, Finished (20):

- TLSv1.2 (IN), TLS change cipher, Client hello (1):

- TLSv1.2 (IN), TLS handshake, Finished (20):

- SSL connection using TLSv1.2 / ECDHE-RSA-AES128-GCM-SHA256

- ALPN, server did not agree to a protocol

- Server certificate:

- subject: CN=\*.herokuapp.com

- start date: Jun 1 00:00:00 2021 GMT

- expire date: Jun 30 23:59:59 2022 GMT

- subjectAltName: host “[tiledesk-whatsapp-twilio-app.herokuapp.com](http://tiledesk-whatsapp-twilio-app.herokuapp.com)” matched cert’s “\*.herokuapp.com”

- issuer: C=US; O=Amazon; OU=Server CA 1B; CN=Amazon

- SSL certificate verify ok.

> GET /twilio/ HTTP/1.1

> Host: [tiledesk-whatsapp-twilio-app.herokuapp.com](http://tiledesk-whatsapp-twilio-app.herokuapp.com)

> User-Agent: curl/7.52.1

> Accept: _/_

> 

\< HTTP/1.1 404 Not Found

\< Server: Cowboy

\< Connection: keep-alive

\< X-Powered-By: Express

\< Content-Security-Policy: default-src ‘none’

\< X-Content-Type-Options: nosniff

\< Content-Type: text/html; charset=utf-8

\< Content-Length: 146

\< Date: Mon, 15 Nov 2021 17:12:46 GMT

\< Via: 1.1 vegur

\<

Error
```
Cannot GET /twilio/
```

- Curl\_http\_done: called premature == 0

- Connection #0 to host [tiledesk-whatsapp-twilio-app.herokuapp.com](http://tiledesk-whatsapp-twilio-app.herokuapp.com) left intact

---

<div class="post-metadata">

**Author:** ![Vasilij](https://avatars.discourse-cdn.com/v4/letter/v/a9a28c/32.png) [@Vasilij](https://tiledesk.discourse.group/u/Vasilij)\
**Post date:** [November 15, 2021, 4:12pm UTC](https://tiledesk.discourse.group/t/twillio-api-error/99/4 "2021-11-15T16:12:06Z")

</div>

WhatsApp twillio integration works for on-premise k8s tiledesk deployment?  
(It is trial version FYI)

---

<div class="post-metadata">

**Author:** ![Vasilij](https://avatars.discourse-cdn.com/v4/letter/v/a9a28c/32.png) [@Vasilij](https://tiledesk.discourse.group/u/Vasilij)\
**Post date:** [November 16, 2021, 8:46am UTC](https://tiledesk.discourse.group/t/twillio-api-error/99/5 "2021-11-16T08:46:30Z")

</div>

> [@Vasilij](#):
>
> (It is trial version FYI)

Please advice regarding above issue