# Tiledesk 1.0 not working

**URL:** <https://tiledesk.discourse.group/t/tiledesk-1-0-not-working/86>\
**Category:** Technical issue\
**Created:** [August 26, 2021, 8:19pm UTC](https://tiledesk.discourse.group/t/tiledesk-1-0-not-working/86 "2021-08-26T20:19:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![therjmurray](https://avatars.discourse-cdn.com/v4/letter/t/dbc845/32.png) [@therjmurray](https://tiledesk.discourse.group/u/therjmurray)\
**Post date:** [August 26, 2021, 8:19pm UTC](https://tiledesk.discourse.group/t/tiledesk-1-0-not-working/86/1 "2021-08-26T20:19:53Z")

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Hi, I have been using Tiledesk 1.0 and it has suddenly stopped working (customer requests don’t make it through to the dashboard).

Is it still supported?

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [August 27, 2021, 8:27am UTC](https://tiledesk.discourse.group/t/tiledesk-1-0-not-working/86/2 "2021-08-27T08:27:58Z")

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Hi  
Tiledesk v1 is deprecated.

We suggest you create a new account on the v2 version (follow the link to the subscription form in the Tiledesk Home Page).

If you need help please let us know.

Regards