# Resolve idle conversation after 5 minutes

**URL:** <https://tiledesk.discourse.group/t/resolve-idle-conversation-after-5-minutes/210>\
**Category:** Community Support\
**Created:** [November 16, 2022, 6:47am UTC](https://tiledesk.discourse.group/t/resolve-idle-conversation-after-5-minutes/210 "2022-11-16T06:47:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 16, 2022, 6:47am UTC](https://tiledesk.discourse.group/t/resolve-idle-conversation-after-5-minutes/210/1 "2022-11-16T06:47:59Z")

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How can I close a conversation that has been idle for 5 minutes (no response from customer)

I think that a triger could be a possible solution, but not sure which properties should be evaluated…

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/f73baabd34320e5a968da01b51711ca6e3f9807a.png)

Any clue?

Regards

Victor

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<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 17, 2022, 2:29am UTC](https://tiledesk.discourse.group/t/resolve-idle-conversation-after-5-minutes/210/2 "2022-11-17T02:29:40Z")

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For solving this challenge we have develop custom code (API Rest call), it would be nice if the trigger can have this feature.

Regards