# Problem with on-prem, community installation, Firebase credentials

**URL:** <https://tiledesk.discourse.group/t/problem-with-on-prem-community-installation-firebase-credentials/78>\
**Category:** Technical issue\
**Created:** [July 27, 2021, 3:39pm UTC](https://tiledesk.discourse.group/t/problem-with-on-prem-community-installation-firebase-credentials/78 "2021-07-27T15:39:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![alex](https://avatars.discourse-cdn.com/v4/letter/a/db5fbb/32.png) [@alex](https://tiledesk.discourse.group/u/alex)\
**Post date:** [July 27, 2021, 3:39pm UTC](https://tiledesk.discourse.group/t/problem-with-on-prem-community-installation-firebase-credentials/78/1 "2021-07-27T15:39:16Z")

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Hi,

We have an issue where our site widget has just started getting stuck on load. I believe it was working last week though I wasn’t really testing the feature last week, I was only making sure it popped up. I seem to recall the welcome bot greeting me though.

When I inspect and go to console, it doesn’t seem to be grabbing firebase credentials.

We haven’t made any server updates for our tiledesk install so I am wondering if you are able to help me out?

Thanks in advance.

Alex

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [July 27, 2021, 3:43pm UTC](https://tiledesk.discourse.group/t/problem-with-on-prem-community-installation-firebase-credentials/78/2 "2021-07-27T15:43:36Z")

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Hi Alex,

You are experiencing a Firebase problem, because Google stopped execution of the Nodejs 8 Cloud Functions.

To resolve the issue please follow these instructions. **Please apply it carefully. Before applying the patch you should ensure by yourself that the patch is compatible with all of your installed components!**

1. Update your local Chat21 Cloud Functions git project [GitHub - chat21/chat21-cloud-functions: Firebase cloud functions for Chat21. It's the server engine of Chat21 hosted on Google Firebase](https://github.com/chat21/chat21-cloud-functions) with:

**git pull**

1. Select your Firebase project with:

**firebase use --add**

1. Redeploy the Chat21 Cloud Function with:

**firebase deploy**

These instructions update the Chat21 Nodejs functions from version 8 to version 10.

Hope this helps,

Andrea

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**Author:** ![Prem](https://avatars.discourse-cdn.com/v4/letter/p/8797f3/32.png) [@Prem](https://tiledesk.discourse.group/u/Prem)\
**Post date:** [March 21, 2024, 11:25am UTC](https://tiledesk.discourse.group/t/problem-with-on-prem-community-installation-firebase-credentials/78/3 "2024-03-21T11:25:38Z")

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Hi @alex . Can you help me out in installing on-prem tiledesk?