# Knowledgebase will not index

**URL:** <https://tiledesk.discourse.group/t/knowledgebase-will-not-index/370>\
**Category:** Technical issue\
**Created:** [December 9, 2023, 8:53am UTC](https://tiledesk.discourse.group/t/knowledgebase-will-not-index/370 "2023-12-09T08:53:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Mustachefellow](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/mustachefellow/32/226_2.png) [@Mustachefellow](https://tiledesk.discourse.group/u/Mustachefellow)\
**Post date:** [December 9, 2023, 8:53am UTC](https://tiledesk.discourse.group/t/knowledgebase-will-not-index/370/1 "2023-12-09T08:53:33Z")

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In Settings \> Knowledgebase Beta

For five days the Status has an X and when I click Run Indexing it says Invalid GPT key. I realize the product is beta, but is it totally broken?

I just signed up for a plan and can’t get past the first step. It won’t index the website. My OpenAI account is also paid for, the API key has never been used, and I have tried to generate additional keys.

I think this one’s on your end. I’m stuck

 ![broken](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/fd740fe3277f446e0ab201375b291dcc86c6c858.png)

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [December 11, 2023, 10:49am UTC](https://tiledesk.discourse.group/t/knowledgebase-will-not-index/370/2 "2023-12-11T10:49:01Z")

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Hi Yanier, can you write to [support@tiledesk.com](mailto:support@tiledesk.com) posting your project id?

Thanks in advance

Andrea