# Human handoff for External Chatbots

**URL:** <https://tiledesk.discourse.group/t/human-handoff-for-external-chatbots/349>\
**Category:** Technical issue\
**Created:** [September 26, 2023, 3:55pm UTC](https://tiledesk.discourse.group/t/human-handoff-for-external-chatbots/349 "2023-09-26T15:55:23Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![quality\_voyageport](https://avatars.discourse-cdn.com/v4/letter/q/bc8723/32.png) [@quality\_voyageport](https://tiledesk.discourse.group/u/quality_voyageport)\
**Post date:** [September 26, 2023, 3:55pm UTC](https://tiledesk.discourse.group/t/human-handoff-for-external-chatbots/349/1 "2023-09-26T15:55:23Z")

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Using an external chatbot, I am in need of a way to make a human handoff. Refering to this article [Chatbot to Human handoff - Tiledesk Developer Hub](https://developer.tiledesk.com/external-chatbot/agent-handoff), the only way to make it is hardcoding the user question and answer in the server. Is there a way to do it more dynamically? For example, using the intents list showed in this article [Payment App Tutorial - Tiledesk Developer Hub](https://developer.tiledesk.com/widget/widget-app-introduction/widget-app-payment)?