# Email notification for ticketing

**URL:** <https://tiledesk.discourse.group/t/email-notification-for-ticketing/173>\
**Category:** Community Support\
**Created:** [September 6, 2022, 8:26am UTC](https://tiledesk.discourse.group/t/email-notification-for-ticketing/173 "2022-09-06T08:26:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![michele](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@michele](https://tiledesk.discourse.group/u/michele)\
**Post date:** [September 6, 2022, 8:26am UTC](https://tiledesk.discourse.group/t/email-notification-for-ticketing/173/1 "2022-09-06T08:26:54Z")

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What happens if an agent create a ticket and assign it to a department. Will all member of that department receive email notification?

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**Author:** ![jovanatd](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/jovanatd/32/126_2.png) [@jovanatd](https://tiledesk.discourse.group/u/jovanatd)\
**Post date:** [September 7, 2022, 8:15am UTC](https://tiledesk.discourse.group/t/email-notification-for-ticketing/173/2 "2022-09-07T08:15:22Z")

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Hi, in that case every agent belonging to the assigned group/department will receive an email notification. The ticket will be assigned to the first agent to join the conversation pertaining to the issued ticket.