# Dialogflow Simple response is not shown

**URL:** <https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203>\
**Category:** Technical issue\
**Created:** [November 13, 2022, 8:05am UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203 "2022-11-13T08:05:02Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 13, 2022, 8:05am UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/1 "2022-11-13T08:05:02Z")

</div>

The dialogflow is working fine (it is in production using another dashboard) but when I start to interact through the Tiledesk interface the Dialogflow Simple Response is not presented to the customer. I have reviewed the logs of Dialogflow an as expected response is present.

Could you please help me to advice whats should I change to make it work?

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/37f38a596d1195e466a26b99b18d6d149943e2da.png)

---

<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 14, 2022, 12:04am UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/2 "2022-11-14T00:04:30Z")

</div>

I found the reason, it should be Text Response and not Simple Response from the Google Assistant

Following the manual was enough to understand it

> **[Dialogflow Connector](https://docs.tiledesk.com/knowledge-base/connect-your-dialogflow-agent/)**
>
> You can connect your Dialogflow Agents directly to Tiledesk, so they can reply to your customers questions from the Tiledesk widget while you manage complex conversational flows with Google deep le…

---

<div class="post-metadata">

**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [November 14, 2022, 10:09am UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/3 "2022-11-14T10:09:40Z")

</div>

Hi Victor,

You can send images buttons and other stuff using the Tiledesk Markbot language for Dialogflow.

> **[Dialogflow connector: handling images, videos, buttons and more](https://gethelp.tiledesk.com/articles/dialogflow-connector-handling-images-videos-buttons-and-more/)**
>
> Tiledesk is a Free and Open Source Live Chat with unlimited chatbots, teammates and human agents. Build your own customer support with a multi-channel platform for Web, Android and iOS

You can also add actions to your replies, i.e. switching to a human agent or embed replies from the Tiledesk Help Center:

> **[Chatbot Actions](https://gethelp.tiledesk.com/articles/chatbot-directives/)**
>
> Chatbot actions are simple commands that you can use inside intent replies to achieve chatbots orchestration, Tiledesk Apps rendering and tasks execution

Andrea

---

<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 15, 2022, 7:34pm UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/4 "2022-11-15T19:34:44Z")

</div>

Hello Andrea,

I have set this Chatbot Action in the Text response

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/0ef5dee42df9357a0843f3ccb60e32b6784967db.png)

But I when got this response, seems that it is not rendered/invoked properly

Regards

---

<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 15, 2022, 7:35pm UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/5 "2022-11-15T19:35:18Z")

</div>

(Because of restriction for new Users I have to paste it here)

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/28bb32fa1b75b69d374875e97d28ada7a43847f8.jpeg)

---

<div class="post-metadata">

**Author:** ![victor.romero](https://avatars.discourse-cdn.com/v4/letter/v/9de0a6/32.png) [@victor.romero](https://tiledesk.discourse.group/u/victor.romero)\
**Post date:** [November 17, 2022, 2:31am UTC](https://tiledesk.discourse.group/t/dialogflow-simple-response-is-not-shown/203/6 "2022-11-17T02:31:55Z")

</div>

Thank you, now it is solved. We have found very useful this documentation also.

> **[Widget protocol specs](https://developer.tiledesk.com/widget/advanced/widget-json-protocol)**

Regards