# Chatbot responses don't show up in widget since last week

**URL:** <https://tiledesk.discourse.group/t/chatbot-responses-dont-show-up-in-widget-since-last-week/227>\
**Category:** Technical issue\
**Created:** [December 5, 2022, 6:08pm UTC](https://tiledesk.discourse.group/t/chatbot-responses-dont-show-up-in-widget-since-last-week/227 "2022-12-05T18:08:26Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![wanderlog](https://avatars.discourse-cdn.com/v4/letter/w/c57346/32.png) [@wanderlog](https://tiledesk.discourse.group/u/wanderlog)\
**Post date:** [December 5, 2022, 6:08pm UTC](https://tiledesk.discourse.group/t/chatbot-responses-dont-show-up-in-widget-since-last-week/227/1 "2022-12-05T18:08:26Z")

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We’ve been using Tiledesk for a few months with a great experience with the chatbot helping users before handing off to humans.

As of last week, I noticed that our chatbot responses aren’t showing up in the chat widget. This occurs both on our production site and in the “try Tiledesk” widget that I tried at [Widget test page](https://widget.tiledesk.com/v5/assets/twp/index.html)

Here’s a screenshot of the conversations side-by-side. When it gets escalated to the agent, they see the chatbot responses, but they aren’t visible in the widget.

 ![Screenshot 2022-12-05 at 10.06.59 AM](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/d43a253cc65f4809d2018b6f4f12562e4c75a7a8.jpeg)

Can you please help to resolve this? This is a show-stopping bug for us since it significantly increases our support volume.

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [December 5, 2022, 6:20pm UTC](https://tiledesk.discourse.group/t/chatbot-responses-dont-show-up-in-widget-since-last-week/227/2 "2022-12-05T18:20:13Z")

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Hi,

Checking soon and let you know!

Andrea

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [December 5, 2022, 6:22pm UTC](https://tiledesk.discourse.group/t/chatbot-responses-dont-show-up-in-widget-since-last-week/227/3 "2022-12-05T18:22:15Z")

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To help you better please write to to support(at)[tiledesk.com](http://tiledesk.com)

Andrea