# Chatbot human handoff when all agents are unavailable

**URL:** <https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12>\
**Category:** Community Support\
**Created:** [November 16, 2020, 4:01pm UTC](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12 "2020-11-16T16:01:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [November 16, 2020, 4:01pm UTC](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12/1 "2020-11-16T16:01:16Z")

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Hi, I don’t very well understand what happens after a user switches from a chatbot to human agents through the \agent command. I was thinking that, if no agent is available, the request will stay with the chatbot until a new agent becomes available. Where am I wrong?

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**Author:** ![andreasponziello](https://avatars.discourse-cdn.com/v4/letter/a/13edae/32.png) [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\
**Post date:** [November 16, 2020, 4:03pm UTC](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12/2 "2020-11-16T16:03:09Z")

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Hi Edo,

If all the agents are not available during an handoff all the conversations are moved  
in the “Unassigned” queue, as in the following picture:

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/4963db514e21b5e095c87e738fefb68e7f0b60fe.jpeg)

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**Author:** ![mytripai](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@mytripai](https://tiledesk.discourse.group/u/mytripai)\
**Post date:** [February 8, 2024, 11:14pm UTC](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12/3 "2024-02-08T23:14:36Z")

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There is no way to know if there is a live agent before passing a user to an agent?  
Or notify the user that there is no agent available now and give alternatives?

If the user is left hanging, I find this functionality very user unfriendly and something I cannot subject my users to.