# Chat handoff to a particular agent

**URL:** <https://tiledesk.discourse.group/t/chat-handoff-to-a-particular-agent/451>\
**Category:** Community Support\
**Created:** [June 20, 2024, 12:46pm UTC](https://tiledesk.discourse.group/t/chat-handoff-to-a-particular-agent/451 "2024-06-20T12:46:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![salman](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@salman](https://tiledesk.discourse.group/u/salman)\
**Post date:** [June 20, 2024, 12:46pm UTC](https://tiledesk.discourse.group/t/chat-handoff-to-a-particular-agent/451/1 "2024-06-20T12:46:33Z")

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[quote=“salman, post:1, topic:449, full:true”]  
Hi Team,

Need clarification on the following two questions:

1. Can we identify agent id from agent email address ? Is there any API to fetch Agent ID from Agent email address ?
2. Can we transfer the chat to a preferred live agent ? Like if customer -1 wants always to chat with Agent-4 .  
Basically the use case is like, There will be customer to agent mapping already defined and the chats must be allocated only to the specified agents