# Application error whatsapp

**URL:** <https://tiledesk.discourse.group/t/application-error-whatsapp/278>\
**Category:** Technical issue\
**Created:** [February 27, 2023, 6:39am UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278 "2023-02-27T06:39:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![TokenQR](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/tokenqr/32/183_2.png) [@TokenQR](https://tiledesk.discourse.group/u/TokenQR)\
**Post date:** [February 27, 2023, 6:39am UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278/1 "2023-02-27T06:39:34Z")

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Hi,  
Anyone know how is possible to solve the issue for the application error with whatsapp API?

 ![image](https://global.discourse-cdn.com/free1/uploads/tiledesk/original/1X/4a3e91dbe1098d5c3ee82cba699669b13fe0ac46.png)

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**Author:** ![TokenQR](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/tokenqr/32/183_2.png) [@TokenQR](https://tiledesk.discourse.group/u/TokenQR)\
**Post date:** [February 27, 2023, 7:09am UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278/2 "2023-02-27T07:09:54Z")

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Is possible the problem is when I send a payment by Whatsapp API?

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**Author:** ![michele](https://avatars.discourse-cdn.com/v4/letter/m/ed8c4c/32.png) [@michele](https://tiledesk.discourse.group/u/michele)\
**Post date:** [February 28, 2023, 8:38pm UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278/3 "2023-02-28T20:38:32Z")

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Welcome @TokenQR to our Community.

Could you please confirm if you are using Tiledesk v2 or v3? Please share the Tiledesk URL you’re browsing.

Thank you!

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**Author:** ![TokenQR](https://yyz2.discourse-cdn.com/free1/user_avatar/tiledesk.discourse.group/tokenqr/32/183_2.png) [@TokenQR](https://tiledesk.discourse.group/u/TokenQR)\
**Post date:** [March 1, 2023, 4:15am UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278/4 "2023-03-01T04:15:43Z")

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Hi Michele, thanks for your time.  
For example th’is a conversation with myself when the chat works fine.

[https://console.tiledesk.com/v2/chat/#/conversation-detail/support-group-63f9e88f1d4554001ac0233d-76c56c6520ac4262bf09b49495118b12/yo/active](https://console.tiledesk.com/v2/chat/#/conversation-detail/support-group-63f9e88f1d4554001ac0233d-76c56c6520ac4262bf09b49495118b12/yo/active)

If the conversation is via whatsapp and I send a payment with Stripe, the problem “App error” is made.

Best Regards