# Latest **URL:** https://tiledesk.discourse.group/latest.md?page=2 [Latest](https://tiledesk.discourse.group/latest.md) · [Categories](https://tiledesk.discourse.group/categories.md) **Page:** 3 --- ## [Changing timeout settings](https://tiledesk.discourse.group/t/changing-timeout-settings/351)
**Author:** [@MobalLC](https://tiledesk.discourse.group/u/MobalLC)\ **Replies:** 0\ **Last updated:** [October 4, 2023, 3:04pm UTC](https://tiledesk.discourse.group/t/changing-timeout-settings/351 "2023-10-04T15:04:39Z")
Can anyone let me know how to change the timeout time from 360seconds, please? --- ## [Human handoff for External Chatbots](https://tiledesk.discourse.group/t/human-handoff-for-external-chatbots/349)
**Author:** [@quality\_voyageport](https://tiledesk.discourse.group/u/quality_voyageport)\ **Replies:** 0\ **Last updated:** [September 26, 2023, 3:55pm UTC](https://tiledesk.discourse.group/t/human-handoff-for-external-chatbots/349 "2023-09-26T15:55:23Z")
Using an external chatbot, I am in need of a way to make a human handoff. Refering to this article Chatbot to Human handoff - Tiledesk Developer Hub, the only way to make it is hardcoding the user question and answer in … --- ## [Pooled chat email notifications no longer working](https://tiledesk.discourse.group/t/pooled-chat-email-notifications-no-longer-working/348)
**Author:** [@Clarioner](https://tiledesk.discourse.group/u/Clarioner)\ **Replies:** 1\ **Last updated:** [September 18, 2023, 12:28pm UTC](https://tiledesk.discourse.group/t/pooled-chat-email-notifications-no-longer-working/348 "2023-09-18T12:28:10Z")
We only have a free account, so have no department redirection. When a user starts a chat we got a “new pooled chat” email. But as of recently we no longer receive that email notification - which means we are ignoring n… --- ## [Joomla/Tiledesk Permissions](https://tiledesk.discourse.group/t/joomla-tiledesk-permissions/346)
**Author:** [@DevJC](https://tiledesk.discourse.group/u/DevJC)\ **Replies:** 0\ **Last updated:** [September 12, 2023, 1:59pm UTC](https://tiledesk.discourse.group/t/joomla-tiledesk-permissions/346 "2023-09-12T13:59:27Z")
I’ve been poking around for a little while and I wanted to be sure before moving forward. There seems to be some level of support for us to integrate JWT tokens to set up authentication for users. I’m assuming this means… --- ## [Integrate a telegram error authetication](https://tiledesk.discourse.group/t/integrate-a-telegram-error-authetication/342)
**Author:** [@Thiago](https://tiledesk.discourse.group/u/Thiago)\ **Replies:** 0\ **Last updated:** [September 1, 2023, 3:09pm UTC](https://tiledesk.discourse.group/t/integrate-a-telegram-error-authetication/342 "2023-09-01T15:09:25Z")
Hello, I’m wanting to integrate with the telegram chat, but I’m not succeeding. Following the tutorial ( Telegram integration tutorial - Tiledesk Developer Hub ) I find an authentication error: “token from signIn: undefi… --- ## [Email Ticketing Selfhosted](https://tiledesk.discourse.group/t/email-ticketing-selfhosted/337)
**Author:** [@gsmmani.sri](https://tiledesk.discourse.group/u/gsmmani.sri)\ **Replies:** 0\ **Last updated:** [August 29, 2023, 8:39am UTC](https://tiledesk.discourse.group/t/email-ticketing-selfhosted/337 "2023-08-29T08:39:36Z")
i deployed self hosted tile desk in our local environment using docker-compose.yml file. as per our requirement, user raise a issue through email. as per document , i found the email id as support@.tickets.tiledesk.com .… --- ## [Imported .csv is coming with errors on accents](https://tiledesk.discourse.group/t/imported-csv-is-coming-with-errors-on-accents/336)
**Author:** [@LuisFelipe](https://tiledesk.discourse.group/u/LuisFelipe)\ **Replies:** 0\ **Last updated:** [August 27, 2023, 5:46am UTC](https://tiledesk.discourse.group/t/imported-csv-is-coming-with-errors-on-accents/336 "2023-08-27T05:46:31Z")
I’m importing a csv in pt-BR and it has lots of accents. I can import , no problems there. However, characters with accent are being displayed with a square and a question mark. Although i’m 100% able to fix it by chan… --- ## [Tiledesk \<\> Dialogflow](https://tiledesk.discourse.group/t/tiledesk-dialogflow/333)
**Author:** [@Borja](https://tiledesk.discourse.group/u/Borja)\ **Replies:** 2\ **Last updated:** [August 25, 2023, 10:56am UTC](https://tiledesk.discourse.group/t/tiledesk-dialogflow/333 "2023-08-25T10:56:33Z")
We have configured an external bot in the dockerized tiledesk application (Following the bot creation guide Dialogflow) that in a previous version (2.0.3) works correctly, now with the dockerized versions we are trying t… --- ## [Docker Dev Installation Don't Work](https://tiledesk.discourse.group/t/docker-dev-installation-dont-work/330)
**Author:** [@adson](https://tiledesk.discourse.group/u/adson)\ **Replies:** 0\ **Last updated:** [August 24, 2023, 5:10am UTC](https://tiledesk.discourse.group/t/docker-dev-installation-dont-work/330 "2023-08-24T05:10:44Z")
Hey guys! I’m trying to try out the application using thedocker-compose file for development, located in https://github.com/Tiledesk/tiledesk/tree/master/docker-compose/dev. All containers are initialized and stand. H… --- ## [Hello World Tutorial fail to work (documentation is not updated?)](https://tiledesk.discourse.group/t/hello-world-tutorial-fail-to-work-documentation-is-not-updated/327)
**Author:** [@Skyyap](https://tiledesk.discourse.group/u/Skyyap)\ **Replies:** 0\ **Last updated:** [July 23, 2023, 1:51pm UTC](https://tiledesk.discourse.group/t/hello-world-tutorial-fail-to-work-documentation-is-not-updated/327 "2023-07-23T13:51:08Z")
Following Hello World Tutorial to try connecting Tiledesk using my own OpenAI chatbot however it fails to work. I think it is because the documentation is too old. My replit is showing bunch of json as return. Anyone ma… --- ## [Getting 404 while accessing rest api end point on local premises](https://tiledesk.discourse.group/t/getting-404-while-accessing-rest-api-end-point-on-local-premises/325)
**Author:** [@gsmmani.sri](https://tiledesk.discourse.group/u/gsmmani.sri)\ **Replies:** 0\ **Last updated:** [July 6, 2023, 5:04am UTC](https://tiledesk.discourse.group/t/getting-404-while-accessing-rest-api-end-point-on-local-premises/325 "2023-07-06T05:04:39Z")
Hi team, Im trying Tiledesk with docker (on premise) with port number 8081 and used end points are v3 / v4 as per the given TILEDESK API documents. But When I try to access http://localhost:8081/api/v3/75375346534757373… --- ## [Showing localhost even i add ip address in website integration](https://tiledesk.discourse.group/t/showing-localhost-even-i-add-ip-address-in-website-integration/324)
**Author:** [@gsmmani.sri](https://tiledesk.discourse.group/u/gsmmani.sri)\ **Replies:** 0\ **Last updated:** [July 6, 2023, 4:53am UTC](https://tiledesk.discourse.group/t/showing-localhost-even-i-add-ip-address-in-website-integration/324 "2023-07-06T04:53:07Z")
Hi Team, Please guide me or help me regarding following issue. tiledesk server is running on laptop-a,accessing the web integration html page in another laptop-b with laptop-a ip address.while accessing the html page i… --- ## [Can we connect chatbot using telegram to many of phone numbers without using replit functionality](https://tiledesk.discourse.group/t/can-we-connect-chatbot-using-telegram-to-many-of-phone-numbers-without-using-replit-functionality/318)
**Author:** [@rahul](https://tiledesk.discourse.group/u/rahul)\ **Replies:** 0\ **Last updated:** [June 22, 2023, 3:09pm UTC](https://tiledesk.discourse.group/t/can-we-connect-chatbot-using-telegram-to-many-of-phone-numbers-without-using-replit-functionality/318 "2023-06-22T15:09:08Z")
Hey, I want functionality like I a manual phone number and having the bot say greeting messages to that number directly --- ## [Pianof free e piano pro trial](https://tiledesk.discourse.group/t/pianof-free-e-piano-pro-trial/308)
**Author:** [@Daniela](https://tiledesk.discourse.group/u/Daniela)\ **Replies:** 1\ **Last updated:** [May 18, 2023, 3:09pm UTC](https://tiledesk.discourse.group/t/pianof-free-e-piano-pro-trial/308 "2023-05-18T15:09:51Z")
Buongiorno, ho un account free e fino a giugno 2022 ho creato nuovi progetti che erano a piano free. Ora ho creato un nuovo progetto e mi da pro trial perché cosa è cambiato? non c’è più il piano free? --- ## [Automatic redirect](https://tiledesk.discourse.group/t/automatic-redirect/303)
**Author:** [@carc](https://tiledesk.discourse.group/u/carc)\ **Replies:** 2\ **Last updated:** [May 5, 2023, 10:56pm UTC](https://tiledesk.discourse.group/t/automatic-redirect/303 "2023-05-05T22:56:03Z")
How to create an automatic redirect to a url when the user ends the chatbot? Thank you --- ## [Wordpress: widget not showing](https://tiledesk.discourse.group/t/wordpress-widget-not-showing/301)
**Author:** [@Gianfranco](https://tiledesk.discourse.group/u/Gianfranco)\ **Replies:** 1\ **Last updated:** [April 19, 2023, 7:39am UTC](https://tiledesk.discourse.group/t/wordpress-widget-not-showing/301 "2023-04-19T07:39:35Z")
Hi there, I’ve just installed plugin javascript on my wordpress site (before tag). But widget is not showing. By inspect the code, I see tiledesk code and open the widget by console with “window.Tiledesk(‘open’);”. So… --- ## [Chatbot WebRequest: Where can I use attributes?](https://tiledesk.discourse.group/t/chatbot-webrequest-where-can-i-use-attributes/299)
**Author:** [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\ **Replies:** 0\ **Last updated:** [April 13, 2023, 10:43am UTC](https://tiledesk.discourse.group/t/chatbot-webrequest-where-can-i-use-attributes/299 "2023-04-13T10:43:59Z")
Hi guys, Just to reply to this common question. You can use your chatbot attributes, with the ${ATTRIBUTE\_NAME} syntax, in the WebRequest in many places. First, in your URL, like this: The in your headers as heade… --- ## [Sending attributes from your widget page to your chatbot](https://tiledesk.discourse.group/t/sending-attributes-from-your-widget-page-to-your-chatbot/298)
**Author:** [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\ **Replies:** 0\ **Last updated:** [April 13, 2023, 10:23am UTC](https://tiledesk.discourse.group/t/sending-attributes-from-your-widget-page-to-your-chatbot/298 "2023-04-13T10:23:04Z")
Hi guys, If you have some important info on your web page (i.e. your student name/id, your customer order etc.) and want to send these info to your chatbot please follow this example In this example we’ll send the stud… --- ## [WordPress Plugin Not Loading](https://tiledesk.discourse.group/t/wordpress-plugin-not-loading/291)
**Author:** [@olmsupport](https://tiledesk.discourse.group/u/olmsupport)\ **Replies:** 3\ **Last updated:** [April 5, 2023, 3:29pm UTC](https://tiledesk.discourse.group/t/wordpress-plugin-not-loading/291 "2023-04-05T15:29:08Z")
I’ve just installed the Tiledesk 1.03 WordPress plugin and it is just frozen on the login page with “Loading” in the login button. --- ## [Update to latest version](https://tiledesk.discourse.group/t/update-to-latest-version/293)
**Author:** [@Canon](https://tiledesk.discourse.group/u/Canon)\ **Replies:** 0\ **Last updated:** [April 5, 2023, 12:11pm UTC](https://tiledesk.discourse.group/t/update-to-latest-version/293 "2023-04-05T12:11:05Z")
I want to update from the old version (2.2.31.1) to the latest version (2.4.7) without losing data. Is it possible? If yes, please guide me on how to perform the update. I tried docker-compose pull but only updates image… --- ## [Automatic fill form fields](https://tiledesk.discourse.group/t/automatic-fill-form-fields/284)
**Author:** [@Canon](https://tiledesk.discourse.group/u/Canon)\ **Replies:** 1\ **Last updated:** [March 29, 2023, 5:09pm UTC](https://tiledesk.discourse.group/t/automatic-fill-form-fields/284 "2023-03-29T17:09:21Z")
Is there a way to automatically fill pre-chat form fields with data from a signed-in user? --- ## [Email configurations](https://tiledesk.discourse.group/t/email-configurations/138)
**Author:** [@Canon](https://tiledesk.discourse.group/u/Canon)\ **Replies:** 6\ **Last updated:** [March 24, 2023, 1:55pm UTC](https://tiledesk.discourse.group/t/email-configurations/138 "2023-03-24T13:55:01Z")
Hello, I deployed tiledesk using docker version on my local server and configured the email settings in the docker file, but when try the password reset function, it does not work. I receive error Error sending email … --- ## [Change owner email (or name a new owner)](https://tiledesk.discourse.group/t/change-owner-email-or-name-a-new-owner/144)
**Author:** [@gonzalo](https://tiledesk.discourse.group/u/gonzalo)\ **Replies:** 4\ **Last updated:** [March 24, 2023, 1:54pm UTC](https://tiledesk.discourse.group/t/change-owner-email-or-name-a-new-owner/144 "2023-03-24T13:54:02Z")
I’ve just deployed the dockerized solution of Tiledesk and I’ve found that the default owner email “admin@tiledesk.com” cannot be changed (grey and disabled). Also no other user can be created as “owner” Obviously, I do… --- ## [Whatsapp Chatbot not working](https://tiledesk.discourse.group/t/whatsapp-chatbot-not-working/276)
**Author:** [@sparksthe6](https://tiledesk.discourse.group/u/sparksthe6)\ **Replies:** 2\ **Last updated:** [March 1, 2023, 9:00am UTC](https://tiledesk.discourse.group/t/whatsapp-chatbot-not-working/276 "2023-03-01T09:00:46Z")
Does the whatsapp Chatbot works on free account.after all tokens inserted. --- ## [Application error whatsapp](https://tiledesk.discourse.group/t/application-error-whatsapp/278)
**Author:** [@TokenQR](https://tiledesk.discourse.group/u/TokenQR)\ **Replies:** 3\ **Last updated:** [March 1, 2023, 4:15am UTC](https://tiledesk.discourse.group/t/application-error-whatsapp/278 "2023-03-01T04:15:43Z")
Hi, Anyone know how is possible to solve the issue for the application error with whatsapp API? --- ## [Wordpress Chatbox integration](https://tiledesk.discourse.group/t/wordpress-chatbox-integration/260)
**Author:** [@casey](https://tiledesk.discourse.group/u/casey)\ **Replies:** 2\ **Last updated:** [February 28, 2023, 8:39pm UTC](https://tiledesk.discourse.group/t/wordpress-chatbox-integration/260 "2023-02-28T20:39:52Z")
I added javascript to footer.php following the installation instructions, but it doesn’t show up on my website. What is the issue? How to resolve it? --- ## [How to customize the Dashboard with config or custom Css](https://tiledesk.discourse.group/t/how-to-customize-the-dashboard-with-config-or-custom-css/266)
**Author:** [@SunnyMa](https://tiledesk.discourse.group/u/SunnyMa)\ **Replies:** 6\ **Last updated:** [February 22, 2023, 10:05am UTC](https://tiledesk.discourse.group/t/how-to-customize-the-dashboard-with-config-or-custom-css/266 "2023-02-22T10:05:13Z")
Hi, I’m integrating TileDesk in an IFrame along with my main backoffice application, in order to allow agents to chat with the customers chatting through the Widget (which is available in the Front app) The only part o… --- ## [Persistence of history across sessions](https://tiledesk.discourse.group/t/persistence-of-history-across-sessions/251)
**Author:** [@parthsharma1996](https://tiledesk.discourse.group/u/parthsharma1996)\ **Replies:** 2\ **Last updated:** [February 17, 2023, 3:50pm UTC](https://tiledesk.discourse.group/t/persistence-of-history-across-sessions/251 "2023-02-17T15:50:06Z")
We want to add tiledesk to our web app. However we want the following things: The user to have a complete history of the conversation. We will pass the user ID details to the widget so that it can identify it’s the sam… --- ## [TileDesk Redirects to 8081](https://tiledesk.discourse.group/t/tiledesk-redirects-to-8081/264)
**Author:** [@foolyfaltoo](https://tiledesk.discourse.group/u/foolyfaltoo)\ **Replies:** 1\ **Last updated:** [February 17, 2023, 3:48pm UTC](https://tiledesk.discourse.group/t/tiledesk-redirects-to-8081/264 "2023-02-17T15:48:38Z")
TileDesk Redirects to 8081 https is redirecting to :8081/dashboard. Here is nginx configure location / { proxy\_pass\_header Authorization; proxy\_pass http://$upstream; proxy\_set\_header Upgrade $http\_upgrade; proxy\_… --- ## [Chatbot widget is just loading](https://tiledesk.discourse.group/t/chatbot-widget-is-just-loading/262)
**Author:** [@bkoenig](https://tiledesk.discourse.group/u/bkoenig)\ **Replies:** 6\ **Last updated:** [February 17, 2023, 9:42am UTC](https://tiledesk.discourse.group/t/chatbot-widget-is-just-loading/262 "2023-02-17T09:42:15Z")
We want to test the Chatbot, but the Widget is just loading forever. Why? [Previous page](https://tiledesk.discourse.group/latest.md?page=1) [Next page](https://tiledesk.discourse.group/latest.md?page=3)