# Community Support **URL:** https://tiledesk.discourse.group/c/community-support/7.md [Latest](https://tiledesk.discourse.group/latest.md) · [Categories](https://tiledesk.discourse.group/categories.md) --- ## [About the Community Support category](https://tiledesk.discourse.group/t/about-the-community-support-category/149)
**Author:** [@michele](https://tiledesk.discourse.group/u/michele)\ **Replies:** 0
Community members help each other. Feel free to post questions and/or issues. Before posting a new one, browse around to see if your question has been already answered in the past. The Tiledesk development team may be … --- ## [Exploring Tiledesk from an Operational Workflow Perspective (Self-hosting, AI Flows & WhatsApp)](https://tiledesk.discourse.group/t/exploring-tiledesk-from-an-operational-workflow-perspective-self-hosting-ai-flows-whatsapp/522)
**Author:** [@devangn](https://tiledesk.discourse.group/u/devangn)\ **Replies:** 1\ **Last updated:** [May 22, 2026, 9:23am UTC](https://tiledesk.discourse.group/t/exploring-tiledesk-from-an-operational-workflow-perspective-self-hosting-ai-flows-whatsapp/522 "2026-05-22T09:23:29Z")
Over the last few days I’ve been actively exploring Tiledesk from a conversational workflow and operational automation perspective. Instead of focusing only on isolated features, I tried understanding how different comp… --- ## [BYOK self hosted setup](https://tiledesk.discourse.group/t/byok-self-hosted-setup/516)
**Author:** [@David](https://tiledesk.discourse.group/u/David)\ **Replies:** 1\ **Last updated:** [May 19, 2026, 10:13am UTC](https://tiledesk.discourse.group/t/byok-self-hosted-setup/516 "2026-05-19T10:13:27Z")
Hi, How can I setup the self hosted community edition to use my LLM provider with OpenAI compatible API. So I would like to BYOK. Thanks! --- ## [Bots aren't sending WhatsApp messages, only receiving](https://tiledesk.discourse.group/t/bots-arent-sending-whatsapp-messages-only-receiving/512)
**Author:** [@localhost](https://tiledesk.discourse.group/u/localhost)\ **Replies:** 0\ **Last updated:** [September 24, 2025, 5:04pm UTC](https://tiledesk.discourse.group/t/bots-arent-sending-whatsapp-messages-only-receiving/512 "2025-09-24T17:04:57Z")
When I start a conversation on WhatsApp, the message is received and is assigned to a bot However the bot messages are never sent to WhatsApp Is there a config missing? I’m self-hosting the docker install --- ## [504 Gateway Time-out in the integration with Telegram](https://tiledesk.discourse.group/t/504-gateway-time-out-in-the-integration-with-telegram/507)
**Author:** [@CaioMarcondes](https://tiledesk.discourse.group/u/CaioMarcondes)\ **Replies:** 0\ **Last updated:** [July 1, 2025, 12:57pm UTC](https://tiledesk.discourse.group/t/504-gateway-time-out-in-the-integration-with-telegram/507 "2025-07-01T12:57:48Z")
Hello, I am having trouble integrating the Telegram connector as it is giving a 504 Gateway Time-out. I have tried various ways to resolve it, but without success. Does anyone have any recommended alternatives? --- ## [Create users (on‑premise) in kubernetes](https://tiledesk.discourse.group/t/create-users-on-premise-in-kubernetes/500)
**Author:** [@Pablo-UNC](https://tiledesk.discourse.group/u/Pablo-UNC)\ **Replies:** 0\ **Last updated:** [June 18, 2025, 1:36pm UTC](https://tiledesk.discourse.group/t/create-users-on-premise-in-kubernetes/500 "2025-06-18T13:36:33Z")
Hello everyone, I have installed Tiledesk in Kubernetes (on‑premise), and I need to create users. Everyone can help me ? I don’t have an administrator panel to create users. --- ## [Widget unable to connect to websocket, messages not sending](https://tiledesk.discourse.group/t/widget-unable-to-connect-to-websocket-messages-not-sending/368)
**Author:** [@Nigel33](https://tiledesk.discourse.group/u/Nigel33)\ **Replies:** 5\ **Last updated:** [April 2, 2025, 10:56am UTC](https://tiledesk.discourse.group/t/widget-unable-to-connect-to-websocket-messages-not-sending/368 "2025-04-02T10:56:01Z")
Hello, sorry if this question is redundant, just trying to integrate it for a job and I need some help. Im trying to integrate tiledesk locally to my application and I’ve made some progress but Im currently stuck. So Iv… --- ## [I have installed selfhosted version i can on see 200 conversations](https://tiledesk.discourse.group/t/i-have-installed-selfhosted-version-i-can-on-see-200-conversations/491)
**Author:** [@ksheikh](https://tiledesk.discourse.group/u/ksheikh)\ **Replies:** 0\ **Last updated:** [January 3, 2025, 12:59pm UTC](https://tiledesk.discourse.group/t/i-have-installed-selfhosted-version-i-can-on-see-200-conversations/491 "2025-01-03T12:59:42Z")
Hi, In selfhosted version , why am i seeing only 200 conversations and 10,0000 AI token and 200 emails? is there a way i can increase them? also i can’t see AI option in even i have put the openai key in the docker P… --- ## [How to intergrate whatsapp chatbot on tiledesk open source version](https://tiledesk.discourse.group/t/how-to-intergrate-whatsapp-chatbot-on-tiledesk-open-source-version/478)
**Author:** [@nagesh](https://tiledesk.discourse.group/u/nagesh)\ **Replies:** 1\ **Last updated:** [November 23, 2024, 5:54pm UTC](https://tiledesk.discourse.group/t/how-to-intergrate-whatsapp-chatbot-on-tiledesk-open-source-version/478 "2024-11-23T17:54:31Z")
Hi, i am trying to integrate whats-app chat-bot on open source version.Unable to get the options for integrating whats app to chat bot in the open source version Please help me on integrating whats-app to the chat bot… --- ## [Self-hosted server, and iOS\\Wordpress](https://tiledesk.discourse.group/t/self-hosted-server-and-ios-wordpress/489)
**Author:** [@sha9](https://tiledesk.discourse.group/u/sha9)\ **Replies:** 1\ **Last updated:** [November 23, 2024, 5:52pm UTC](https://tiledesk.discourse.group/t/self-hosted-server-and-ios-wordpress/489 "2024-11-23T17:52:55Z")
I cannot find a place in my iOS app or in Wordpress plugin to connect to the URL of my self-hosted server (Docker). What am I missing? Thanks! --- ## [Check if the user redirects to another page](https://tiledesk.discourse.group/t/check-if-the-user-redirects-to-another-page/477)
**Author:** [@bhaskar](https://tiledesk.discourse.group/u/bhaskar)\ **Replies:** 0\ **Last updated:** [October 18, 2024, 7:30am UTC](https://tiledesk.discourse.group/t/check-if-the-user-redirects-to-another-page/477 "2024-10-18T07:30:23Z")
In profile section we can see the users viewed pages. Is there any way in tiledesk to know when the user has redirected to another page. I have downloaded tiledesk from docker. --- ## [Dashboard-chat Interface changing](https://tiledesk.discourse.group/t/dashboard-chat-interface-changing/474)
**Author:** [@Krish](https://tiledesk.discourse.group/u/Krish)\ **Replies:** 0\ **Last updated:** [October 14, 2024, 9:43am UTC](https://tiledesk.discourse.group/t/dashboard-chat-interface-changing/474 "2024-10-14T09:43:56Z")
I am considering modifying the chat interface with React technology. If possible, could you explain how I can configure the chat interface specifically? --- ## [Knowledge base not indexing!](https://tiledesk.discourse.group/t/knowledge-base-not-indexing/396)
**Author:** [@sreeraj](https://tiledesk.discourse.group/u/sreeraj)\ **Replies:** 4\ **Last updated:** [October 9, 2024, 4:23pm UTC](https://tiledesk.discourse.group/t/knowledge-base-not-indexing/396 "2024-10-09T16:23:05Z")
I’ve a self hosted (docker) tiledesk instance. While adding the knowledge base it keeps processing. The docker logs looks like this: Looking into the files, there’s no KB\_ENDPOINT nor OPENAI\_ENDPOINT configured. I’v… --- ## [Tiledesk integrate with keycloak](https://tiledesk.discourse.group/t/tiledesk-integrate-with-keycloak/455)
**Author:** [@gsmmani.sri](https://tiledesk.discourse.group/u/gsmmani.sri)\ **Replies:** 1\ **Last updated:** [July 10, 2024, 10:05am UTC](https://tiledesk.discourse.group/t/tiledesk-integrate-with-keycloak/455 "2024-07-10T10:05:35Z")
Hello, I deployed tiledesk on my local server and want to integrate keycloak. is there any way to integrate?. if possible, Please guide me how to integrate tiledesk with keycloak. Thanks --- ## [Chat handoff to a particular agent](https://tiledesk.discourse.group/t/chat-handoff-to-a-particular-agent/451)
**Author:** [@salman](https://tiledesk.discourse.group/u/salman)\ **Replies:** 0\ **Last updated:** [June 20, 2024, 12:46pm UTC](https://tiledesk.discourse.group/t/chat-handoff-to-a-particular-agent/451 "2024-06-20T12:46:33Z")
\[quote=“salman, post:1, topic:449, full:true”\] Hi Team, Need clarification on the following two questions: Can we identify agent id from agent email address ? Is there any API to fetch Agent ID from Agent email addre… --- ## [Api to fetch live agent ID through Agent](https://tiledesk.discourse.group/t/api-to-fetch-live-agent-id-through-agent/449)
**Author:** [@salman](https://tiledesk.discourse.group/u/salman)\ **Replies:** 0\ **Last updated:** [June 14, 2024, 7:27am UTC](https://tiledesk.discourse.group/t/api-to-fetch-live-agent-id-through-agent/449 "2024-06-14T07:27:00Z")
Hi Team, Need clarification on the following two questions: Can we identify agent id from agent email address ? Is there any API to fetch Agent ID from Agent email address ? Can we transfer the chat to a preferred… --- ## [Chat21-ionic installation](https://tiledesk.discourse.group/t/chat21-ionic-installation/439)
**Author:** [@appu](https://tiledesk.discourse.group/u/appu)\ **Replies:** 0\ **Last updated:** [May 27, 2024, 7:06am UTC](https://tiledesk.discourse.group/t/chat21-ionic-installation/439 "2024-05-27T07:06:54Z")
AppComponent.html:7 ERROR Error: Firebase config is not defined. Please create your chat-config.json. See the chat21-ionic Installation Page at push…/src/chat21-core/providers/firebase/firebase-init-service.ts.FirebaseI… --- ## [In setAttributes im unable to set api Internal properties to a Variable](https://tiledesk.discourse.group/t/in-setattributes-im-unable-to-set-api-internal-properties-to-a-variable/438)
**Author:** [@shahid](https://tiledesk.discourse.group/u/shahid)\ **Replies:** 0\ **Last updated:** [May 24, 2024, 12:44pm UTC](https://tiledesk.discourse.group/t/in-setattributes-im-unable-to-set-api-internal-properties-to-a-variable/438 "2024-05-24T12:44:36Z")
Hi guys I am calling an API and response is Stored into “result” in that response i have Internal properties, I need to set those properties values in setAttribute but I am not can you guyts help me out? attribute → pre… --- ## [Tiledesk manual install](https://tiledesk.discourse.group/t/tiledesk-manual-install/242)
**Author:** [@dhia](https://tiledesk.discourse.group/u/dhia)\ **Replies:** 3\ **Last updated:** [March 23, 2024, 5:59pm UTC](https://tiledesk.discourse.group/t/tiledesk-manual-install/242 "2024-03-23T17:59:15Z")
hello Community i want to install tiledesk on my vps without docker or kubernetes am i able to do this ? if yes is there any tutorial or short description how to do that please Thanks, --- ## [Messenger connector](https://tiledesk.discourse.group/t/messenger-connector/372)
**Author:** [@musab123](https://tiledesk.discourse.group/u/musab123)\ **Replies:** 1\ **Last updated:** [March 22, 2024, 1:57am UTC](https://tiledesk.discourse.group/t/messenger-connector/372 "2024-03-22T01:57:56Z")
I am trying to setup the tiledesk in my local environment, when I install Messenger and try to run it, I am getting a 504 error rror: uncaughtException: Cannot read properties of undefined (reading ‘collection’) Typ… --- ## [Is it possible to open the chat window directly from a link or a custom button?](https://tiledesk.discourse.group/t/is-it-possible-to-open-the-chat-window-directly-from-a-link-or-a-custom-button/418)
**Author:** [@Hendo](https://tiledesk.discourse.group/u/Hendo)\ **Replies:** 0\ **Last updated:** [March 20, 2024, 7:07pm UTC](https://tiledesk.discourse.group/t/is-it-possible-to-open-the-chat-window-directly-from-a-link-or-a-custom-button/418 "2024-03-20T19:07:46Z")
Is it possible to open the chat window directly from a link or a custom button? How? Some link or button like: Are you having problems? “Chat with us” Thanks --- ## [Minimal requirements server?](https://tiledesk.discourse.group/t/minimal-requirements-server/408)
**Author:** [@Jordansz](https://tiledesk.discourse.group/u/Jordansz)\ **Replies:** 1\ **Last updated:** [February 25, 2024, 5:48pm UTC](https://tiledesk.discourse.group/t/minimal-requirements-server/408 "2024-02-25T17:48:07Z")
I would like to install local version. What would be minimal server requirements? The docs are not clear. Im on digitalocean i need to limit resources. :pray: --- ## [Discord unaccesible](https://tiledesk.discourse.group/t/discord-unaccesible/406)
**Author:** [@Andy\_Schmitt](https://tiledesk.discourse.group/u/Andy_Schmitt)\ **Replies:** 3\ **Last updated:** [February 24, 2024, 2:48pm UTC](https://tiledesk.discourse.group/t/discord-unaccesible/406 "2024-02-24T14:48:05Z")
I cannot access discord server. Everytime I try using the link Discord I receive “invalid server” response. What’s the correct address to access it? --- ## [Chatbot human handoff when all agents are unavailable](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12)
**Author:** [@andreasponziello](https://tiledesk.discourse.group/u/andreasponziello)\ **Replies:** 2\ **Last updated:** [February 8, 2024, 11:14pm UTC](https://tiledesk.discourse.group/t/chatbot-human-handoff-when-all-agents-are-unavailable/12 "2024-02-08T23:14:36Z")
Hi, I don’t very well understand what happens after a user switches from a chatbot to human agents through the \\agent command. I was thinking that, if no agent is available, the request will stay with the chatbot until a… --- ## [I integrated whatsapp with TileDesk, but how to get whatsapp number](https://tiledesk.discourse.group/t/i-integrated-whatsapp-with-tiledesk-but-how-to-get-whatsapp-number/376)
**Author:** [@Yahya](https://tiledesk.discourse.group/u/Yahya)\ **Replies:** 0\ **Last updated:** [December 15, 2023, 3:22pm UTC](https://tiledesk.discourse.group/t/i-integrated-whatsapp-with-tiledesk-but-how-to-get-whatsapp-number/376 "2023-12-15T15:22:07Z")
I have managed to integrate Tiledesk with Whatsapp, first node will say " Hi, you are sending us from {{whatsapp}}, how can I set this variable to extract/print the whatsapp --- ## [Why no bot template?](https://tiledesk.discourse.group/t/why-no-bot-template/357)
**Author:** [@pendy99](https://tiledesk.discourse.group/u/pendy99)\ **Replies:** 1\ **Last updated:** [November 7, 2023, 12:37am UTC](https://tiledesk.discourse.group/t/why-no-bot-template/357 "2023-11-07T00:37:14Z")
Why does the version deployed using docker not have any robot templates, but when I use your website directly, there are many robot templates. Are these templates only available in the paid version? --- ## [Changing timeout settings](https://tiledesk.discourse.group/t/changing-timeout-settings/351)
**Author:** [@MobalLC](https://tiledesk.discourse.group/u/MobalLC)\ **Replies:** 0\ **Last updated:** [October 4, 2023, 3:04pm UTC](https://tiledesk.discourse.group/t/changing-timeout-settings/351 "2023-10-04T15:04:39Z")
Can anyone let me know how to change the timeout time from 360seconds, please? --- ## [Pooled chat email notifications no longer working](https://tiledesk.discourse.group/t/pooled-chat-email-notifications-no-longer-working/348)
**Author:** [@Clarioner](https://tiledesk.discourse.group/u/Clarioner)\ **Replies:** 1\ **Last updated:** [September 18, 2023, 12:28pm UTC](https://tiledesk.discourse.group/t/pooled-chat-email-notifications-no-longer-working/348 "2023-09-18T12:28:10Z")
We only have a free account, so have no department redirection. When a user starts a chat we got a “new pooled chat” email. But as of recently we no longer receive that email notification - which means we are ignoring n… --- ## [Joomla/Tiledesk Permissions](https://tiledesk.discourse.group/t/joomla-tiledesk-permissions/346)
**Author:** [@DevJC](https://tiledesk.discourse.group/u/DevJC)\ **Replies:** 0\ **Last updated:** [September 12, 2023, 1:59pm UTC](https://tiledesk.discourse.group/t/joomla-tiledesk-permissions/346 "2023-09-12T13:59:27Z")
I’ve been poking around for a little while and I wanted to be sure before moving forward. There seems to be some level of support for us to integrate JWT tokens to set up authentication for users. I’m assuming this means… --- ## [Email Ticketing Selfhosted](https://tiledesk.discourse.group/t/email-ticketing-selfhosted/337)
**Author:** [@gsmmani.sri](https://tiledesk.discourse.group/u/gsmmani.sri)\ **Replies:** 0\ **Last updated:** [August 29, 2023, 8:39am UTC](https://tiledesk.discourse.group/t/email-ticketing-selfhosted/337 "2023-08-29T08:39:36Z")
i deployed self hosted tile desk in our local environment using docker-compose.yml file. as per our requirement, user raise a issue through email. as per document , i found the email id as support@.tickets.tiledesk.com .… [Next page](https://tiledesk.discourse.group/c/community-support/7.md?page=1)